Reference

Check Our Terms Conditions Before You Start

Every action on your superrich account — from deposits through bKash, Nagad or Rocket to withdrawals and gameplay — runs under the terms laid out here.

Account ObligationsPayment TermsEligibility by RegionDispute ProcessData Use

Browse the Lobby Read FAQ

POLICY CONTACT PATHS

Reach Us About These Terms Directly

Questions about what a clause means, how it applies to your account, or how to request a change? We have dedicated channels for terms-related queries. Do not rely on social media messages for formal disputes — use the paths below so your request enters our tracking system and gets a documented response.

HOW WE HANDLE POLICY

Browse How We Manage Data, Cookies and Security

These terms connect to broader practices around your data, your session behaviour, and your account integrity. Below we outline how specific areas work — from cookie usage to how long we retain records. If anything here raises a concern, use the contact paths above to ask for clarification or request changes to your data.

Cookie Usage

We use cookies to maintain your session, remember device preferences and track how you navigate the platform. You can clear cookies from your browser settings at any time, but doing so may log you out and reset saved preferences.

Account Security

Your login credentials are your responsibility. We send OTP verification to the mobile number linked to your account for sensitive actions like withdrawal requests or password changes. Never share your OTP with anyone.

Data Retention

We retain account records, transaction logs and identity documents for as long as your account remains active and for a period afterward as required by applicable regulation. You may request deletion after account closure through our support channels.

Identity Verification

Before processing your first withdrawal, we require a valid national ID or passport scan and proof of ownership for the bKash, Nagad or Rocket number used for deposits. This protects both you and us from unauthorized transfers.

Requesting Changes

Want to update your registered phone number, email or payment method? Submit the change request through live chat or the in-app form. Changes to verified identity details require fresh documentation and may take additional review time.

Third-Party Sharing

We do not sell your personal data. Information is shared only with payment processors (bKash, Nagad, Rocket, Upay, bank partners) to complete transactions and with compliance partners where legally required. No marketing data goes to external advertisers.

Open and Review the Full Terms Below

superrich Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account or using any service on superrich, you agree to these terms in full. Access and eligibility depend on your local law and the region you reside in — we do not make claims about legality in any specific jurisdiction. You are solely

1
responsible for confirming that using this platform is permitted where you live. We reserve the right to restrict, suspend or close accounts where we identify a conflict with applicable regulations or where account activity raises verification concerns. Deposits made via bKash, Nagad or Rocket are processed
2
subject to the same conditions as any other funding method: once credited to your wallet, funds become subject to wagering, withdrawal and identity-verification rules described in these terms. We may update these conditions at any time; material changes are communicated via email or in-app notification. Continued
3
use after a change constitutes acceptance. If you disagree with an update, your remedy is to close your account and withdraw eligible funds through the standard process. Misuse of promotional offers, multi-accounting or any form of collusion detected by our risk systems may lead to forfeiture
4
of funds and permanent closure. All decisions on disputes follow the internal resolution process described in the support section below — we aim to respond within a reasonable timeframe after receiving all required documentation from you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Explore Common Questions About These Terms

We get regular questions from account holders about specific clauses, dispute timelines and what happens when terms change. Below are the queries that come up most often — if yours is not listed, reach out via live chat or email.

The moment you create an account or use any feature on superrich, you are bound by these terms. Even browsing the lobby as a logged-in user constitutes acceptance. If you have not read them, that does not exempt you from their application.

Access depends on the laws of the jurisdiction you are physically located in. We do not warrant that the service is legal everywhere. If you travel, it is your responsibility to confirm local rules before logging in or placing any wager.

Depending on the severity, consequences range from a warning to temporary suspension to permanent account closure with forfeiture of any remaining balance. Multi-accounting, bonus abuse and collusion are treated as serious violations with immediate effect.

Submit a formal dispute through live chat or email with your account ID, transaction reference and a description of the issue. Our internal team reviews the case and provides a written decision. If you disagree, you may escalate in writing within a stated period.

Yes. Material changes are communicated through email to your registered address and via a banner notification when you log in. Minor formatting or typo corrections may not trigger a notification but are reflected on this page with an updated revision note.

The core terms are the same across all three mobile wallets. Processing sequences and any wallet-specific limits are shown in the deposit and withdrawal screens inside your account. The terms here set the overarching rules that apply regardless of payment channel.

You can request account closure at any time through live chat or the in-app form. Eligible funds — meaning funds not locked by pending wagering requirements or active disputes — are returned to the bKash, Nagad or Rocket number you last used for a deposit.

We retain transaction records, identity verification documents and communication logs for a period after closure as required by regulation. Personal data unrelated to compliance is deleted upon request once the retention period ends. Contact support to initiate this.

Yes. Each promotional offer carries its own specific conditions — wagering multiples, validity period, eligible games and maximum conversion amounts. Those conditions are displayed on the promo page and override these general terms only where explicitly stated.

Eligibility depends on your local law and whether you reside in a region where we are able to operate. We reserve the right to refuse or close accounts where we cannot verify eligibility or where continued access would conflict with applicable regulation in your jurisdiction.

Check Our Terms Conditions Before You Start

Reach Us About These Terms Directly

Browse How We Manage Data, Cookies and Security

Cookie Usage

Account Security

Data Retention

Identity Verification

Requesting Changes

Third-Party Sharing

Explore Common Questions About These Terms

01 When do these terms apply to me?

02 Can I use the platform if I am outside Bangladesh?

03 What happens if I violate a term?

04 How are disputes about funds resolved?

05 Will I be notified when terms change?

06 Do payment terms differ for bKash, Nagad and Rocket?

07 Can I close my account and withdraw my remaining balance?

08 What data do you keep after I close my account?

09 Are promotional offers subject to separate terms?

10 Who is eligible to hold an account under these terms?

Related pages