Reference

Open Our Privacy Policy and See How We Protect You

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure.

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PRIVACY CONTACT PATHS

Check How to Reach Us About Your Data

If you have a question about how we handle your information — from payment records to login history — these are the direct ways to get in touch. Our support team handles privacy-related queries with the same priority as account or payment issues, and you can raise a data request from any device you use to access the platform.

Team online

Live Chat

Tap the chat icon inside your account on mobile or browser. Mention your query is about personal data and you will be routed to someone who handles privacy requests directly, without needing to repeat your issue.

Email

Send your privacy query to our support email address listed in your account settings. Include your registered mobile number so we can locate your records quickly. We aim to acknowledge within a short timeframe.

Account Settings Panel

Inside your account dashboard, a data section lets you view stored information and submit a formal deletion or export request. This works on the same mobile browser you use to deposit via bKash, Nagad, or Rocket.

DATA HANDLING DETAIL

Explore How We Secure and Manage Your Information

We built our data practices around the realities of mobile-first access in Bangladesh — short sessions, shared devices, and wallet-based payments. Below is a breakdown of how each aspect of your privacy works on our platform, from the cookies that keep your session alive to the verification steps that protect withdrawals.

Encryption in Transit

Every connection between your device and our servers uses SSL encryption. Whether you are logging in over mobile data in Dhaka or on a home WiFi connection, the data moving between you and us stays encrypted end to end.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to track page performance. No cookie stores your bKash, Nagad, or Rocket credentials. You can clear cookies from your mobile browser settings at any time without losing account data.

Account Security

Login relies on your registered mobile number plus a password. If you switch devices, an OTP confirms the new session. We never ask for your mobile wallet PIN through chat, email, or any on-site prompt — that stays between you and your wallet provider.

Data Retention

We keep your transaction history and identity records while your account is active. After you request deletion, we retain only what applicable law in eligible regions may require, then remove the rest permanently from our systems.

Third-Party Sharing

Game providers like PG Soft or Evolution receive anonymised session data to monitor stream latency and game fairness checks. They never see your name, phone number, or payment details. We do not sell or rent your personal data to advertisers.

How to Request Changes

Open the data section in your account settings or contact live chat. You can request a full export of your stored data, correct inaccurate details, or ask for complete deletion. We confirm completion through the same channel you used to submit.

Switch to These Common Data Questions

Below are the questions we hear most from account holders about their privacy, data rights, and how information flows through the platform. Each answer reflects our current practices for users accessing from eligible regions under applicable local law.

We collect your mobile number, a password you set, and basic identity details needed for withdrawal verification. If you deposit through bKash, Nagad, or Rocket we also receive the transaction reference and amount — never your wallet PIN.

No. Your mobile wallet PIN is entered only within the bKash, Nagad, or Rocket app on your own device. We receive a confirmation and reference number after the transfer completes, but no credential that could authorise future transactions on your behalf.

Open the data section inside your account settings panel or message live chat with your request. We will compile your stored information — login records, transaction history, identity details — and deliver it to you through a secure channel.

Yes. Submit a deletion request via live chat or through your account settings. Once processed, we remove your personal information permanently, retaining only what applicable law in eligible regions may require us to keep.

Only you and authorised members of our support team have access to your transaction records. Game providers receive anonymised session data for quality monitoring but never see personal payment details, phone numbers, or names.

We use session cookies for login persistence and analytics cookies to measure page performance on mobile networks. You can clear or block cookies in your browser settings. Blocking session cookies means you will need to log in each time you visit.

We may ask for a photo of your national ID and a selfie. This one-time check confirms the account belongs to you and protects against unauthorised cashouts. Once verified, future withdrawals to bKash, Nagad, or Rocket proceed without repeating the step.

We do not sell, rent, or trade your personal information with advertisers or any third party for marketing purposes. Aggregated, non-identifiable statistics may be shared with providers like Pragmatic Play for service quality analysis only.

Inactive accounts retain stored data for a reasonable period as required by eligible-region regulations. After that window, we may anonymise or delete the data. You can also proactively request deletion at any point through live chat or settings.

Any updates to this policy are posted on this page with a visible effective date at the top. We may also notify you through an in-account message or email if the changes affect how your payment or identity data is handled.

Related pages

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